The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

The award-winning Department of Estates & Facilities Management (EFM) at the University of Sheffield is responsible for maintaining the University’s building, facilities and grounds, managing its property and facilities and procuring new buildings. 

The University’s estate contains a wide and varied range of properties which understandably present their own challenges.  Some, such as the Arts Tower, are of great architectural importance and must be preserved as part of our national heritage, whilst others such as the award-winning Information Commons and the Students’ Union are modern and sophisticated in their design and servicing. 

Campus Services provides Soft Facilities Management Services along with Commercial Services and in particular Print & Creative Services (PCS), that supports the University’s core business of teaching and research by delivery of a professional design, printing and finishing service which supports academic faculties and Professional Services to enable the University to achieve its strategic objectives.

As Business Support Lead for Campus Services you will be an experienced, innovative and dynamic individual,  you will be responsible for the operational aspects of the departmental and service area’s administrative function. Responsible for business and financial services, procurement support, HR co-ordination and recruitment activities. You will provide financial oversight and administrative support, ensuring efficient, accurate, and compliant service delivery. 

Drawing on your expertise in business and financial operations, you will develop, implement, and continuously improve processes. You will ensure the delivery of a responsive, efficient, service, maintaining high standards while supporting operational objectives.

Main duties and responsibilities

• Responsible for managing PCS internal and external income streams, identifying areas for improvement.

• Create and manage PCS financial and business reports using SAP and the PCS Management Information System (MIS).

• Monitor and review PCS financial and business intelligence, making suggestions to improve financial processes.

• Manage out of hours staffing requests by liaising with departments, quoting for resource provision using Plan-On, and maintaining regular departmental communications to enable timely recovery of fees.  Liaise with the Facilities Management Team regarding buildings and resource availability and update rotas and resource planning spreadsheets accurately.

• Process departmental overtime payments directly into the Universities payroll system.

• Responsible for approving and goods receipting orders in the absence of the Print Operational Manager and the Business Operations Manager.

• Where required, deputise for the Business Operations Manager in overseeing the department’s recruitment processes.

• Manage and review PCS customer feedback through google forms, process accordingly and present findings at the monthly Team Lead and Staff Meetings.

• Manage the PCS Integrated Management System (IMS) and the PCS Toolbox, ensuring documents are reviewed and updated as required.

• Carry out projects as directed by the Print Operations Manager and the Business Operations Manager, ensuring completion within agreed timelines and quality standards.

• Manage PCS supplier information packs  to ensure supplier / contract agreements are meeting their requirements.

• Provide oversight of the Arts Tower reception, to ensure smooth day-to-day operations.

• Liaise with key contacts in the university to highlight issues or inefficiencies in financial processes, facilitating the implementation and exchange of good practice. 

• Responsible for liaising with the Finance Department and adhere to the University Financial Regulations.

• As a member of our Professional staff, you will be expected to demonstrate a commitment to the professional behaviours set out in the Sheffield Professional Framework. Please follow this link for further information: Sheffield Professional Framework. 

• As a member of staff, you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.

• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification 

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

It is anticipated that the selection process will take place on the week commencing 25th May 2026.  If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Campus Services Administration Team on fmhub@sheffield.ac.uk.

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.

• Flexible working opportunities, including hybrid working for some roles.

• Generous pension scheme.

• A wide range of discounts and rewards on shopping, eating out and travel.

• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).

• Recognition Awards to reward staff who go above and beyond in their role.

• A commitment to your development access to learning and mentoring schemes;  Professional Services Shared Skills Framework 

• A range of generous family-friendly policies

  • paid time off for parenting and caring emergencies

  • access to menopause support in the workplace

  • paid time off and support for fertility treatment

  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.