The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

As the Receptionist you will be located within the AMRC Cymru facility and play a key role in supporting the group.

You will play a key role in supporting the centre contributing to the mission and vision of the leadership team, and involve you working closely with Administration Teams both within AMRC Cymru and also AMRC Sheffield, and our professional and motivated engineers in a supportive team environment. You will also have opportunities to interact with members and clients to support the delivery of world-leading manufacturing processes and technologies.

You will provide staff and visitors to both the AMRC and Airbus offices with a high standard of reception service, as you will be the first point of contact when meeting and greeting visitors. Your role will also include dealing with a range of enquiries by email, telephone and in person.  As this role is a customer-facing role and it is very important that you are able to communicate effectively and politely. You will also need to have excellent organisational skills in order to maintain a high degree of accuracy in a busy environment. 

Main duties and responsibilities

• Provide a customer focused, high quality reception service, dealing with a range of enquiries and dealing with visitors to this facility and ensuring a site induction has taken place.

• Notify both AMRC and Airbus staff in a timely fashion of the arrival of their guest.

• Maintain and organise the reception area to ensure a professional image.

• Appropriately process and transfer email, telephone, and in-person enquiries.

• Manage meeting room bookings, which includes taking bookings (internal and external), capturing all meeting room requirements are stated, and ensuring that all meeting rooms are presentable at all times.

• Record and report visitor information to support the collection of engagement data.

• Keep contact lists up to date for both AMRC Cymru and Airbus. 

• Support the planning and delivery of events hosted at the AMRC Cymru facility.

• Receive and distribute incoming mail and deliveries.

• Control access to the rear service yard for delivery of goods.

• Monitor levels of stationery stock and replenishing when necessary.

• Manage personal workload and work to strict deadlines without the need for supervision.

• Update and control calendars of meeting rooms and senior staff as required.

• Update and distribute the internal weekly newsletter.

• Assist the Administration Team with ad-hoc requests which may include:

  • Organising travel, including booking transport, accommodation and any other necessary arrangements.

  • Assist with procurement activities using the University SAP system.

• Attend relevant training and complete assignments as part of the apprenticeship programme along with off the job training elements.

• As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.

• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

It is anticipated that the selection process will take place two weeks after applications have closed. This will consist of an interview. We plan to let candidates know if they have progressed to the selection stage as soon as possible. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Matt Lewis.

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.

• Flexible working opportunities, including hybrid working for some roles.

• Generous pension scheme.

• A wide range of discounts and rewards on shopping, eating out and travel.

• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).

• Recognition Awards to reward staff who go above and beyond in their role.

• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework.

• A range of generous family-friendly policies

  • paid time off for parenting and caring emergencies

  • support for those going through the menopause

  • paid time off and support for fertility treatment

  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

Closing Date : 02/04/2026 

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.