The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

This is an exciting opportunity to join the Digital Enablement team within Marketing, Admissions, Recruitment and Communications.  As the CRM Officer (Systems), you will work closely with key stakeholders, including IT Services, in supporting the implementation, management and development of the key systems that enable the success of our staff.

You will lead on the configuration and customisation of technical solutions, in collaboration with system support teams, representing the dynamic needs of our operations, while ensuring a high level of compliance and quality in all we do. This role will be a key point of support for users, with a strong focus on customer service and delivering a high-quality experience for all stakeholders, including training, and work closely with relevant IT and external support teams to resolve issues

Main duties and responsibilities

• Contribute to the implementation and configuration of the student recruitment CRM solution, including lead capture, mass communications, student recruitment events, enquiry management and system support.
• To deliver key business-as-usual activity relating to business systems, including solution design, user interface design, data and reporting processes, supporting Business readiness, User Acceptance Testing, launch and adoption.
• Manage the creation and maintenance of various forms for data capture
• Be responsible for understanding system capabilities in delivering activities and work with stakeholders in capturing new features and change requests.
• Be the key link for colleagues in system-related business and technical issues, liaising with key stakeholders as appropriate.
• Work on implementation and development projects with external stakeholders and vendors, ensuring solutions are delivered that effectively meet the business need.
• Contribute to the development of policy and procedure relating to new activity, including user and data management.
• Be confident in reporting requirements to segment and target audiences, working closely with colleagues to determine the most effective route for mass communications and enquiry management.
• Have a full understanding and deliver work supporting CRM fundamentals, including data management, workflows, data schema/relationships, user permissions, segmentation, external linkages and overall configuration.
• Advocate for system use-cases and processes across the service, working with colleagues to support integration into business-as-usual.
• Ensure all activity is in line with the University’s data security policy and data security best practices.
• Support the work of the broader team on the integration of data from standalone systems.
• Carry out other duties, commensurate with the grade and remit of the post, including attendance at events and other critical business activity throughout the year including evenings and weekends.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Essential criteria

• Excellent hands-on problem-solving skills, with a prompt, practical and efficient approach (Application / Interview)
• Excellent team working skills, a deep commitment to service excellence and the capacity to work flexibly and effectively with key stakeholders (Application / Interview)
• Demonstrable experience of working with CRM (or adjacent systems) to deliver against a range of business needs (Application / Interview)
• Experience in data management and using workflows to achieve business solutions
• Understanding of developing and following technical/business processes to deliver activity consistently (Application / Interview)
• Experience of working in business change and implementation projects (Application / Interview)
• Experience in training and support models for business system operations (Application / Interview)
• Knowledge of industry and sector CRM developments and innovations (Application / Interview)

Desirable criteria

• Have demonstrable experience in Java/C#, HTML/CSS/PHP, SQL/relational data management and adjacent technologies (Application / Interview)

Further Information

Grade: 7

Salary: £38,784 - £47,389 per annum with potential to progress to £51,753 per annum

Work arrangement: Full-time

Line manager: Head of Digital Enablement and Development

Direct reports: Digital Enablement Systems Officer

Our website: sheffield.ac.uk/marc

For informal enquiries about this job contact
Josh Dean, Head of Digital Enablement and Development: on j.dean@sheffield.ac.uk

Next steps in the recruitment process

It is anticipated that the selection process will take place on a date to be confirmed. This will consist of presentation and a formal interview. We plan to let candidates know if they have progressed to the selection stage on the week following shortlisting. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Josh Dean.

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • support for those going through the menopause
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.