The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

The University of Sheffield delivers life-enhancing research, innovation and education. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure that support these aims and meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone who uses technology at the University, to make sure it works for them, so they can focus on improving themselves and the world around us.

You will be a member of the Education Product Team, which is at the heart of delivering our strategic roadmap for education products. You will join a collaborative team which works with teaching colleagues, students and other parties to develop and deliver a growing suite of education and digital products. You will play a key role in maintaining and developing existing products as well as supporting the implementation of new products, all of which support the day-to-day learning, teaching and employability activities of the University.

You will utilise your experience of providing support to users of digital products and/or technical systems along with your excellent communication skills, interpersonal skills and problem-solving skills to work with a range of partners.

Main duties and responsibilities

• Provide 3rd line support to a range of education products.  Subject to the products you are working on, this will include:
  • Providing system administration support to ensure the effective running and development of the products. This may include enabling functionality, handling permissions and managing users.
  • Support the implementation and maintenance of new products, app builds and integrations.
• Support regular reviews of product usage - Querying databases and working with data to interpret usage and identify opportunities for improvement.
• Manage projects related to system updates/upgrades, which will involve working with suppliers, internal developers and other related stakeholders.
• Work with users, suppliers, first- and second-line support to design and deliver excellent, engaging and up to date documentation.  This can include documentation in the appropriate format, for example video or written content.
• Develop, use and maintain operational process documentation. This can include documentation of workflows, testing documentation, change auditing and maintaining of centralised helpdesk responses.
• Work closely with the Education System Administrator Team Lead and Product Managers to implement objectives identified on the Education roadmap of solutions, to meet the University's needs. This involves taking business requirements and working to provide a system based solution.
• Keep Education product-owned web pages up to date in line with any changes implemented and work with stakeholders for tools that are jointly supported as necessary.
• Contribute to a network consisting of users and suppliers across the products you are supporting, to keep abreast of new developments and resolutions to any outstanding issues.
• Build relationships with other Higher Education institutions to inform best practice and engage in knowledge sharing.
• As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

It is anticipated that the selection process will take place on the week commencing 27th April. This will consist of an interview and task. We plan to let candidates know if they have progressed to the selection stage on the week commencing 13th April. These dates are, however, subject to change. Full details of the selection process will be provided to shortlisted candidates.

If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact it-services-recruitment@sheffield.ac.uk

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes.
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • support for those going through the menopause
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.