The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

As our new Senior IT Technician - Cyber Security, you will be an important member of the AMRC IT Support team, with a focus on responding to a wide range of IT security support tickets. You will play a key role in ensuring the AMRC IT estate is up to date, compliant and resilient against an evolving threat landscape.

Working alongside the AMRC Cyber Security Manager, University of Sheffield Security Operations Centre (SOC) and Information Security Assurance (IA) teams, your focus will be on technical measures - including device configuration, patching and implementing security controls and technologies to secure our end points.

You will resolve both standard IT tickets and more complex ones. You will identify tickets relating to security vulnerabilities, threats, and non-compliant devices and assist in the response to security incidents and investigations. 

You will work with the Cyber Security and Systems Managers to identify trends and seek to implement proactive, long-term centralised solutions or automations to mitigate risk and reduce recurring helpdesk tickets. For example; using scripts, group policy, and centralised software deployments.

At the AMRC your work directly protects ground-breaking research and innovation at the intersection of industry and academia. This role is based in Catcliffe, Rotherham but you will spend time on University campus with Information Security colleagues and may occasionally travel to AMRC sites in Wales and North West England, making a full UK driving license beneficial. 

Eligibility for elevated security clearance is essential, and the University will support the successful candidate through appropriate clearance processes.

Main duties and responsibilities

Personal Skills

• Communication: Be a highly responsive and visible member of the AMRC and University IT Support and Information Security communities.

• Customer Skills: Deliver timely progress updates tailored to varying technical backgrounds of staff, students, visitors and external stakeholders.

• Knowledge Sharing: Advise and guide end users on information security.

• Collaboration: Collaborate with AMRC IT, University Information Security, and other stakeholders across the organisation.

• Projects: Provide technical input for projects needing tailored security or enhanced standards.

Technical Incident Response

• Support: As an important member of the AMRC IT Support team you will carry out some regular support activities, but will focus on picking up security tickets and responses.

• Vulnerability Management: Identify and patch vulnerabilities across mobile devices, laptops, desktops, and potentially some OT devices.

• Critical Infrastructure: Assist the AMRC Systems Managers to patch or remediate security issues with critical infrastructure, including on premise and cloud environments.

• Adaptive Defence: Support our Cyber Security Manager in proactively refining technical security measures and countermeasures in direct response to the evolving threat landscape.

Information Advocacy

• University Alignment: Work with our Cyber Security Manager and University SOC to align technology and processes and share best practices.

• Information Champion: Serve as an Information Champion, providing guidance across the AMRC on appropriate University risk assessment processes, ISMS activities and promoting a security culture in all business-as-usual and project activities.

Information Security Culture

• Culture Building: Support initiatives raising security awareness for staff, students, and visitors.

• Training: Work with our training team to drive compliance and oversee technical sanctions for non-compliance.

• Knowledge Transfer: Mentor and train the wider IT Support team in technical security practices.to elevate the organisation's collective defence.

Documentation, Process, Audit and Standards

• Internal Process: Guide stakeholders through internal security assurance procedures.

• Standards & Accreditation: Conduct hands-on technical activities related to maintaining certification to appropriate industry standards and internal codes of practice / connection.

• Audit: Record incidents, assessments, and reports alongside the Cyber Security Manager.

• Documentation: Create clear technical documentation and SOPs to apply security theory practically.

Other Duties

• Carry out other duties, commensurate with the grade and remit of the post

Person Specification 

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

The selection process will consist of a 45 minute panel interview on site at the AMRC in Catcliffe, Rotherham. Each candidate will do a 5 minute presentation at the start on why they believe they are suitable for this role - in particular what technical and personal qualities they will bring to this role in support and cyber security at the AMRC. We plan to let candidates know if they have progressed to the selection stage two weeks after the closing date. 

If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Toby Griffin, IT Support Operations Manager - toby.griffin@amrc.co.uk

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.

• Flexible working opportunities, including hybrid working for some roles.

• Generous pension scheme.

• A wide range of discounts and rewards on shopping, eating out and travel.

• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).

• Recognition Awards to reward staff who go above and beyond in their role.

• A commitment to your development access to learning and mentoring schemes; integrated with our IT Career Route

• A range of generous family-friendly policies

  • paid time off for parenting and caring emergencies

  • access to menopause support in the workplace

  • paid time off and support for fertility treatment

  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process. 

Criminal record 

An enhanced DBS check will be needed for this role. More details on the checks can be found on the Government website: gov.uk/criminal-record-checks-apply-role (opens in a new window).

Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page:- sheffield.ac.uk/jobs/candidates (opens in a new window).

Baseline personnel security standard and Security Clearance

Please be aware that there is a requirement for the successful applicant to undertake a Government baseline personnel security standard (BPSS) and Security Check Clearance (SC) as a condition of employment. Please note you must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria 

A BPSS check contains a basic DBS check. More details on the checks can be found on the Government website: gov.uk/criminal-record-checks-apply-role (opens in a new window).

Closing Date : 01/10/2026 

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.