The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Main duties and responsibilities

• Design and deliver business process Improvements that support the University's strategic goals for professional and operational services across the organisation. Develop and adapt frameworks that focus on:
  • Customer Value - Prioritising the needs of prospective students, students, and academics.
  • Efficiency - Enhance clarity in task ownership and minimise duplicated activity.
  • One University - Foster the adoption of common processes and practices.
• Facilitate targeted initiatives for business process improvement and service design within projects, guiding and facilitating the collection, documentation, and validation of top-tier business processes, requirements, and service designs. Assess the current state, pinpoint gaps, and non-value-added elements; motivate stakeholders to actively participate in identifying and advocating for process improvements.
• Work collaboratively with key stakeholders to
  • Define and align on the appropriate scope of work.
  • Document and model the relationships between people, capabilities, and processes.
  • identify gaps in capabilities, overlaps, departmental touchpoints, and potential opportunities for enhancement.
  • Propose and support the implementation of streamlined and more efficient ways of working, all within the context of continuous improvement throughout the University.
• Conduct comprehensive analysis, research, and evaluation of documented business services, processes, and key metrics. Engage in the collection, interpretation, and analysis of data sets, presenting findings to validate current state issues and unearth opportunities for improvement.
• Actively establish relationships and apply the benefits of professional networks.
• Lead, influence, and provide support to stakeholders in overcoming challenges that could hinder successful project/initiative delivery. Facilitate buy-in and understanding to encourage colleagues across the organisation to actively engage and where applicable, embrace new approaches to work.
• Work with minimum supervision accurately and consistently to high standards, reacting quickly to changing demands and handling different high priority tasks at any one time. 
• Plan the delivery of tasks for the work you are assigned to, track and report on progress of work to completion within given deadlines.
• Navigate and understand the complexities of our organisation, by leveraging your knowledge, skills, and experience. Making informed decisions and driving positive outcomes for our university. 
• Engage proactively in the Business analysis Community of Practice, actively sharing insights, recognising areas for enhancement, and fostering continuous self-improvement.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply.

Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

The selection process will consist of an interview and activity. Details of the activity will be provided prior to interviews.

If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact leigh-ann.gibson@sheffield.ac.uk.

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes;  integrated with our Academic Career Pathways and Professional Services Shared Skills Framework.
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • access to menopause support in the workplace
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.