The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

IT Services at the University of Sheffield provide a full range of complex IT and technology-enabled services that support education, research, workplace, corporate services and infrastructure enablers to all our staff and students. This large and highly innovative department is undergoing a significant amount of change as it establishes itself as a key enterprise IT partner that works across the University, with stakeholders and key partners to deliver enterprise-wide products and services in line with strategic aims.

To meet University strategic aims and to provide excellent service to our customers, a product-led strategic framework has been developed to allow the IT team to iteratively co-design, develop and deliver new and existing products for our customers.

The Business Support Team Lead works within Service & Delivery, reporting directly to the Business Operations Manager, to coordinate and deliver operational aspects of the department's administrative function.

Working under the guidance of the Business Operations Manager, you will coordinate and supervise a team of administrators to support day-to-day business operations in IT Services. You are responsible for coordinating business processes, reports, finance administration, procurement support, HR coordination, recruitment activities, and executive support functions. You will manage the operational delivery of services and support the implementation of procedures and policies, providing advice and guidance to colleagues and customers in consultation with senior management.

Main duties and responsibilities

• Coordinate and supervise a team of administrative staff responsible for supporting the department's business processes, reports, finance, procurement, building matters, offboarding, onboarding and recruitment activity, and university Switchboard.
• Support the Business Operations Manager in developing operational plan to give direction to the team and service and to support the department’s activities, ensuring optimum resource levels are maintained, procedures followed, and objectives are met.
• Performance management of direct reports, including engagement with the Staff Review and Development Scheme (SRDS).
• Guide and coach staff to identify their training needs and professional development and execution of the training plan for the Business Support service.
• Coordinate transactional finance processes for the department, including processing orders and invoices under established procedures, exercising controls on departmental spend in consultation with senior management, and supporting financial year-end compliance.
• Responsible for the department’s recruitment activity and related tasks i.e. onboarding, offboarding, producing the quarterly recruitment activity report, updating the department's organisational chart and organisational units, and other related activity as required.
• Support the Business Support Manager with the department’s HR activities, including SRDS, Reward Panels, and staff training and development co-ordination.
• Manage the day-to-day operations of the university Switchboard service, providing appropriate resource, training and direction to ensure a high-quality customer experience.
• Oversee the telephony, mobile device and domains charges, invoices and payments ensuring charges are applied and monies received as appropriate under financial regulations
• Coordinate the management of department buildings ensuring facilities are maintained and in a good state of repair. Liaise with contractors, EFM, Security Services and other professional services to ensure department needs are met escalating complex facilities issues as appropriate.
• Coordinate the department's annual events and activities under the guidance of senior management.
• Escalate complex operational, strategic, or policy matters to the Business Operations Manager for resolution.
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

We plan to let candidates know if they have progressed to the selection stage within two weeks of the closing date. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact it-services-recruitment@sheffield.ac.uk

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes;
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • support for those going through the menopause
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.