The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

The award-winning Department of Estates & Facilities Management (EFM) at the University of Sheffield is responsible for maintaining the University’s building, facilities and grounds, managing its property and facilities and procuring new buildings. 

We are seeking a customer-focused individual with the ability to quickly build and maintain excellent working relationships to join our friendly team. You will act as an ambassador for the University by providing a highly visible presence and service around campus, interacting with students, staff, visitors and members of the public and will be motivated by providing a high standard of customer care and by working in a diverse and ever-changing environment.

You will work under the direction of the Car Parking team. You will undertake a wide variety of tasks based around the University Campus to ensure safe car parking and traffic management on a day-to-day basis. Working outdoors, you will be responsible for the patrolling of university car parks and pedestrianised areas on an area rotation basis checking vehicles for correct, safe parking and valid permits and dealing with traffic infringements. A significant element of the role is to move around the University campus on foot, and at all times of the year, however there will be times when you will need to move across wider work locations using University vehicles.

Main duties and responsibilities

• Patrol car parks and pedestrianised areas on foot or by vehicle checking that vehicles are parked safely, appropriately and are displaying the valid permit necessary for each identified parking area.
• Understand and apply the parking and traffic management rules, policies, and guidelines in order to proportionately address offending behaviour/action.   
• Use a handheld device to access the vehicle database checking the status of vehicles and issuing warnings/PCN’s as appropriate, gathering the necessary evidence including photographs to assist with any action and/or future appeal. 
• Judge and record when it is appropriate to allow exceptional action in terms of parking to facilitate essential work/access assessing need and requirements, safety and legitimacy. 
• Help manage appropriate and safe access to the campus of courier/delivery/contractor vehicles taking into account current policies, procedures and guidelines.
• Reserve parking spaces and/or cordon off parking areas as necessary when instructed to do so by your supervisor/manager.
• Act as an ambassador for the University by helping and advising visitors with parking enquiries and general information, responding to queries in a helpful and professional manner.
• Address customers (including offending drivers) in a calm, firm and positive but professional manner and as directed by operating standards, particularly in difficult situations.
• Help to protect against vehicle crime and other criminality by advising drivers and being alert and observant, identifying and reporting suspicious circumstances and individuals, vulnerable property or locations, including reporting instances of graffiti and other Anti-Social Behaviour.
• Assist in identifying bicycles that have been left in inappropriate locations/abandoned or may be at risk of theft.
• Help to keep parking areas clean by removing litter, emptying refuse bins and liaising with other services to manage recycling bins, special waste etc.  Assist in clearing ice and snow across campus, using gritting and snow-clearing equipment as necessary.
• Work collaboratively with team members and your manager/supervisor to coordinate daily activities.
• Proactively identify issues and improvements to the role and to parking services directing suggestions to your manager/supervisor. 
• Any other duties, commensurate with the grade of the post.

Person Specification Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

It is anticipated that the interviews will take place on Friday 5th of June and Monday 8th of June 2026. This will consist of a typical competency based question style interview and a brief task. We plan to let candidates know if they have progressed to the selection stage within a week of the closing date. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact fmhub@sheffield.ac.uk

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; Professional Services Shared Skills Framework.
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • access to menopause support in the workplace
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.