The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

We are seeking a First Contact Administrator to work within the Student Jobshop and First Contact team which forms part of the Careers & Employability Service within Student & Academic Services. The successful candidate will be joining a front-facing student team providing triage Careers support with additional responsibility for assisting students with their search for part-time work and other work experience both on and off campus. 

Working as part of a small team, the successful applicant will help generate vacancies, support employers, support the myJobshop agency function which includes full recruitment support for student casual workers, and provide 1-1 support to students in their job search.  The role will primarily be based in the Employability & Placement Hub within the Students’ Union, and will include liaising with key stakeholders primarily students, graduates, employers and internal colleagues.  The work will include registering and administering on campus student casual workers completing compliance checks and facilitating timesheet and payment processes, following up leads and researching external vacancies and inputting these to our vacancy system, assisting students in person, by phone and email; and working on various projects and events aimed at students finding part-time work. 

The ideal candidate will have excellent communication and customer service skills, a student centred approach to working in a fast paced and changing work environment, as well as excellent attention to detail.

Main duties and responsibilities

• To provide administrative support to the Student Jobshop.
• To provide excellent customer service and front line services to staff, students and key stakeholders; dealing with enquiries in an efficient, friendly and professional manner.
• To process student worker registrations, adhering to legal and best practice guidelines for agency provision.
• To carry out right to work and relevant compliance checks for student workers.
• To assist in the generation of part-time work with local employers
• To support the production of management information relevant to the service as and when required.
• To use, monitor and maintain specialist/technical systems to manage vacancies, and student worker records including archiving.
• Give demonstrations to others on how to use systems as required.
• To provide operational support for the planning, organisation, delivery and staffing of key projects/events (may include occasional out of hours work).
• To carry out small projects as and when required.
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

It is anticipated that the selection process will take place on Tuesday 9th December. This will consist of Interview and activity. We plan to let candidates know if they have progressed to the selection stage on the week commencing 1st December. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Ann Yeomans on a.yeomans@sheffield.ac.uk

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • support for those going through the menopause
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page:- sheffield.ac.uk/jobs/candidates (opens in a new window).

Closing Date : 27/11/2025 

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.