The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

To meet University strategic aims, a product and service-led strategic framework has been

developed to allow the IT team to iteratively co-design, develop and deliver new and existing

services for our customers. This role will be critical to the delivery of this new and innovative

approach.

IT Services at the University of Sheffield provide a full range of complex IT and technology enabled services that support education, research, workplace, corporate services and

infrastructure enablers to all our staff and students. This large and highly innovative department is undergoing a significant amount of change as it establishes itself as a key enterprise IT partner that works across the University, with stakeholders and key partners to deliver enterprise-wide products and services in line with strategic aims.

We are seeking a creative, high-performing and engaging Team Leader who

can manage and lead the Salesforce development and administration team as part of our Technology function. You will manage a team of high-performing Salesforce developers and administrators in maintaining and enhancing Salesforce, whilst building a strong relationship with other technical and product colleagues.

You will have a wide range of experience in Salesforce development in a corporate environment and understand the importance of design and development standards, especially regarding security, performance, user experience and accessibility. You will have a track record of releasing quality software and be able to establish relationships with a wide range of customers and stakeholders across the University and beyond. To achieve this you will build a high-performing team and develop them to have the right skills and processes to deliver.

Main duties and responsibilities

• Manage the Salesforce Development team and ensure the team are working to consistent technical standards
• Provide leadership and direction to the team, providing clear guidance and support to get the best out of team members and allowing them to work to a high standard
• Collaborate with Product Managers, Delivery Leads and other teams in product areas to support a roadmap for the entire product area
• Translate the needs of the business into value-driven workloads for the team and represent the demands and requirements of the technology back to the organisation
• Devise or identify technical professional development opportunities for team members to keep skills current
• Oversee the systems run by the team
• Ensure all systems are properly managed, documented and kept up to date
• Work with integrations, platforms and solutions architecture teams to create and maintain a software development and operations strategy for the department and ensure that Salesforce development is done in line with best practice
• Development and maintenance of systems within Salesforce, including Marketing and Education Cloud
• Work as a leader and member of agile project and Scrum teams, as well as independently, on a variety of projects
• Act as a technical point of contact in areas of expertise with other colleagues and departments
• Keep up to date with new technologies and improve existing skills using all available resources
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

The selection process will consist of a take-home task and interview. We plan to let candidates know if they have progressed to the selection stage within two weeks of the closing date. Contact it-services-recruitment@sheffield.ac.uk if you require any reasonable adjustments.

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes.
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • support for those going through the menopause
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.