The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

We are looking to appoint a supportive, people-focussed and motivated individual who is committed to driving improvements to our student experience. The ideal candidate will be able to build effective relationships as they collaborate with staff and students, and work flexibly to support the activities of the team. They will also have excellent communication skills to respond clearly and effectively to enquiries raised by students, external stakeholders and staff.

Main duties and responsibilities

• Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback. This may involve improving engagement with Student-Staff Committee and formal feedback mechanisms such as NSS and TellUS.
• Produce student-facing materials and student communications, for example student handbooks, course materials, module descriptions, VLE templates and web content, working with Digital Learning Advisors to update digital learning tools as required.
• Monitor student attendance, engagement and progression, implementing and maintaining processes which comply with University policy and immigration requirements.
• Work with the Student Experience Manager to support the delivery of student experience within the School, for example by coordinating and improving student events and community building activities.
• Work effectively to support changes to a students registration status as they progress through their programme of study.
• Support committees and working groups which may include taking minutes and producing draft agendas.
• Build, design and deliver activities that support inclusive student representation and engagement, including liaison with student societies and academic representatives.
• Maintain engagement with students outgoing on Year Abroad programmes or placements as well as those incoming to the School for short durations such as incoming study abroad periods.
• Support activities related to Extenuating Circumstances, Extensions and Learning Support Plans.
• Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required.
• Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures.
• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

To be confirmed as appropriate. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Jennie Gladwin on j.m.gladwin@sheffield.ac.uk.

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework.
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • support for those going through the menopause
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.