The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

The Student Registry is seeking 5 temporary Support Assistants in the Registration and Records Team to prepare for the start of the 2025/26 academic year:

2 x Student Registry Support Assistant (Visa & Records)
3 x Student Registry Support Assistant (Enquiries) 

Located in the Students' Union Building, at the heart of the University Campus, the Student Registry is responsible for critical student administration processes which enable students to begin, progress with, and complete their studies at the University. 

Our areas of responsibility include the delivery and development of core institutional processes; student registration, fees and funding, formal examinations, results and awards processing, transcript issuing, engagement and attendance monitoring, and student formal procedures. It is responsible for delivering high quality services to students across the aforementioned areas and for working with colleagues in faculties and academic departments to ensure consistency of practice across the institution. 

Main duties and responsibilities

• Work effectively within a busy team to respond to student and staff enquiries via face to face, live chat, telephone and email. 

• Provide a high level of customer service, ensuring that students are supported at all times.

• Work collaboratively with colleagues across the Student Registry Service to respond effectively and comprehensively to enquiries from students and staff.

• Provide information, guidance and advice to students, staff within the University and to external enquirers and organisations in line with the University’s regulations and the General Data Protection Regulation.

• Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently.

• Maintain and update student records using University IT systems and databases. 

• Attend relevant departmental meetings 

• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Further Information

Next steps in the recruitment process

It is anticipated that the selection process will take place on 15 July 2025. This will consist of an online interview. We plan to let candidates know if they have progressed to the selection stage on the week commencing 30 June 2025. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact the Student & Academic Services Business Support team: saas-business-support@sheffield.ac.uk 

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.

• Flexible working opportunities, including hybrid working for some roles.

• Generous pension scheme.

• A wide range of discounts and rewards on shopping, eating out and travel.

• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).

• Recognition Awards to reward staff who go above and beyond in their role.

• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework 

• A range of generous family-friendly policies

• paid time off for parenting and caring emergencies

• support for those going through the menopause

• paid time off and support for fertility treatment

• and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.